Digital Product Refund Policy

Last updated: October 2, 2025
This policy governs the sale and refund of digital products available on ourwebsite, including but not limited to ebooks sold separately or as part of aspecial offer. By purchasing a digital product, the customer fully agrees to theterms and conditions outlined below.

  1. Nature of Digital Products
    The digital products sold on our website, including ebooks, are intangible goodsdelivered electronically immediately after purchase. Since digital products canbe accessed and downloaded instantly, they cannot be returned or refundedonce the purchase has been completed.
  2. No Refund Policy for Digital Products
    In accordance with consumer protection laws and international policiesregarding digital goods, we do not offer refunds for digital products, except inthe following cases:
    The payment was mistakenly charged due to a technical processing error.The customer did not receive access to the product due to a technicalfailure, and the issue was not resolved within 7 business days after beingreported.
    Due to the nature of digital products, we do not accept refund requests basedon a change of mind or if the customer no longer wants the product.
  3. chargeback and Dispute Protection
    In the event of a dispute or chargeback request through PayPal or shopifyPaymentes, we reserve the right to provide clear evidence that the digitaproduct was delivered and accessed by the customer. This evidence mayinclude, but is not limited to:
    Proof of payment and electronic delivery of the product.Server logs showing that the product was accessed or downloaded
    The user's agreement to our terms and conditions at the time of purchase
    Filing a chargeback for a downloaded digital product is considered fraud, andwe reserve the right to take appropriate actions to protect our business.
  4. Exceptions & support
    If you encounter technical issues when downloading or accessing the digitalproduct, please contact us at AlphaFlowCO@outlook.com, and we will do our bestto resolve the problem.
    If you have any questions about this policy, please reach out to us AlphaFlowCO@outlook.com before making a purchase.